studiosrebuke@gmail.com

PLEASE EMAIL US FOR HELP ON ANYTHING. WE WILL GET BACK TO YOU IN 1–4 BUSINESS DAYS. THANK YOU.

REFUND / CANCELLATIONS

ALL SALES ARE FINAL. WE DO OFFER REFUNDS IF THE ITEM IS UNAVAILABLE, IF THE ITEM DOES NOT COME AS DESCRIBED, OR IF THE ITEM ARRIVES IN A DIFFERENT SIZE OR COLOR THAN YOU ORDERED.

TO RECEIVE A REFUND, YOU MUST CONTACT US THROUGH OUR ON-SITE CHAT OR OUR EMAIL LISTED ABOVE.

WE DON’T OFFER REFUNDS IF A SHIPPING OR TRACKING CARRIER LOSES THE ITEM, AN INSUFFICIENT ADDRESS IS PROVIDED, OR IF IT IS RETURNED TO SENDER DUE TO CUSTOMER FAULT (DEFAULT), UNLESS INSURANCE IS PURCHASED.

IF INSURANCE IS PURCHASED, YOU MUST SEND OUTSTANDING EVIDENCE. IF THE PACKAGE IS MARKED “DELIVERED” TO THE ADDRESS INPUTTED, INSURANCE WILL NOT APPLY.

SIZE CHANGES ARE NOT AVAILABLE ON PREMADE DROPS AND ARE ONLY AVAILABLE DURING PREORDER WITHIN 24 HOURS OF PURCHASE.

REFUNDS MAY TAKE 5–7 BUSINESS DAYS TO PROCESS FULLY.

FRAUDULENT ORDERS WILL BE CANCELLED AND REFUNDED TO THE CARD USED TO PURCHASE.

WE MAY CANCEL ORDERS AT OUR OWN DISCRETION.

SHIPPING

ALL ORDERS OF ONLY PREMADE ITEMS WILL SHIP WITHIN 7–14 BUSINESS DAYS OF PURCHASE. PLEASE READ PRODUCT DESCRIPTIONS FOR MORE INFORMATION.

ALL ORDERS INCLUDING PREORDER ITEMS WILL GENERALLY SHIP WITHIN 4 WEEKS OF PURCHASE, BUT MAY TAKE UP TO 5–6 WEEKS.

PLEASE REFER TO PRODUCT DESCRIPTIONS FOR MORE SPECIFIC DETAILS.

*Orders may take longer than estimated due to unforeseen delays; however, you can generally expect estimates to be correct.